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Simplicity is the new black

37signals says: We’re a privately-held Chicago-based company committed to building the best web-based software products possible with the least number of features necessary. Our products do less than the competition — intentionally. We believe software is too complex. Too many features, too many buttons, too…


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Stick figures in peril

Flickr is a great place for a diversion, and a reminder that stick figures all over the world put up with a multitude of bizarre threats and dangers. Where would we be without their brave warnings?


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We don’t really know what we think we know

When it comes to self-deception, we humans are experts. We are quite able of convincing ourselves, for example, that we know something when in fact we really don’t. One of my favorite cogsci blogs, Mixing Memory, describes this phenomenon — called the illusion of explanatory…


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Technicolor brain images don’t show the whole picture

Scientists are in a mad rush to locate specific emotional and mental states in the brain: schadenfreude, empathy, even anomie (well, almost). Articles are published every day about scientists “mapping new regions of the brain” and are often accompanied with now familiar images of brains…


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Wield Ways and Means

The Hall of Technical Documentation Weirdness offers truly brilliant examples of how NOT to write user instructions. “Sanyan Wield Ways and Means” is either the victim of machine translation or contains some obscure coded text: With appertain rotor of screw setting pre ceiling on the…


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Ideas and thoughts related to customer experience, usability, learning, cognitive science, and whatever else I find interesting.

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