Rating systems are an increasingly common feature on sites that catalog products or services. What may at first glance seem like a simple question – should the rating scale be thumbs or stars – actually reveals much more nuance on closer examination. Different rating scales…
Despite the ubiquity of search behavior, and well-established conventions for presenting search results, I still see plenty of cumbersome, confusing search tools out there. This article is my attempt to summarize the most important elements of a successful search UI.
Like any good online shopper, I receive a ton of confirmation emails from sites I give money to. Most of them are written by robots and say really boring things like “your order has been received”. Nice to know, but they only stay in my…
Axure is my absolute favorite tool for wireframing, prototyping and even functional specs – but despite my ongoing love affair with the program, it’s not the easiest thing in the world to figure out. This post will be the first in a series of “Axure…
Annie Leonard’s new video “The Story of Electronics” is not to be missed! Too many of our electronic devices are “designed for the dump” — new features require higher processor speeds, which requires replacing the entire unit (cell phone, laptop, media center, etc.). This is…
Ideas and thoughts related to customer experience, usability, learning, cognitive science, and whatever else I find interesting.©2006-2011 CLG
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