Monthly Archives: April 2007

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eBay’s Usability ROI

Jacob Nielsen writes in his latest column that eBay’s recent earnings increased because of better usability. eBay reported record profits for Q1. This despite the fact that the number of auction LISTINGS only increased by 2%. However, merchandise SOLD increased by 14%. In presenting the…


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Social Networking: Enthusiasts vs. Detractors

First, the enthusiasts: following is a video panel discussion among representatives of Second Life, MySpace, FaceBook and LinkedIn (a Commonwealth Club event, via ForaTV). According to them the value of online social networks is immeasurable. No-one blinked when Robin Harper from SecondLife admitted that their…


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Web 2.O Expo – more fun in the hallway

I got a sneak peek at the Web 2.0 Expo this week by signing up for the free Expo-only pass. It’s fun to see a web event in person, since so much of what’s going on in web culture happens with one person sitting in…


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Lightbox image effect is super-easy

I usually try to avoid falling in love with shiny new web effects, but with Lightbox I couldn’t help it. I hope this effect doesn’t get overused too soon, because I really like it. I’ve spent a lot of time looking for a nice-looking, easy…


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Best practices for web forms

In the past week I’ve come across two useful reviews of best practices for designing web forms. The first is from LukeW’s Functioning Form–he writes about the pros and cons of different label placement options (top-aligned, right-aligned, left-aligned). He’s posted about the topic in detail…


Ideas and thoughts related to customer experience, usability, learning, cognitive science, and whatever else I find interesting.

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